Cancellation
Policy.
Last updated: February 2026
Overview
Refunds are calculated according to whichever policy is active when the booking is made. All reservations become non-refundable after the last rule expires or at check-in, whichever comes earlier.
Cancellation Rules
Within 24 hours after your booking is accepted, if the reservation was requested at least 7 days before check-in.
When cancelled 60 or more days before check-in.
Cancellations less than 60 days before check-in are non-refundable.
Payment
All guests pay 100% upfront at the time of booking.
Service Fees
A 4% guest service fee applies to all direct bookings. This covers payment processing and booking management.
Extenuating Circumstances
In cases of documented emergencies, severe weather events, or other extraordinary situations, we will work with you on a case-by-case basis to find a fair resolution. Please reach out to us as soon as possible.
How to Cancel
To cancel or modify a reservation, contact us through our contact page. Please include your booking confirmation details and we'll respond within 24 hours.